PawPeer — Privacy Policy

1. Information We Collect

• Account & Profile: name, email, phone, address, pet details, profile photos.
• Verification (KYC): identity documents, selfies, liveness signals, and similar data processed by vendors (e.g., Persona, Smile ID) where required.
• Transaction: bookings, payments, subscription status, refunds, receipts.
• Technical: device identifiers, IP address, cookies, usage logs, crash reports.
• Communications: messages, support requests, ratings/reviews, and your notification preferences.
• Social/OAuth: info you choose to share if you connect third-party accounts (e.g., Facebook Login).

2. How We Use Information

• Provide, operate, and improve the Service.
• Facilitate bookings, payments, and customer support.
• Verify identities, enhance trust & safety, and prevent fraud/abuse.
• Send transactional notices and, with consent or as permitted by law, optional promotional communications.
• Comply with legal obligations and enforce our Terms.
• Analyze usage to improve features and performance.

3. Legal Bases (EEA/UK)

Where applicable, we process personal data under lawful bases such as: performance of a contract; legitimate interests (e.g., platform security, product improvement); compliance with legal obligations; consent where required.

4. Sharing & Disclosures

We may share information with:

• Service providers/processors: hosting, messaging, verification, payments, analytics, and support tools—only as needed to perform services for us and under our instructions.
• Other users: limited profile and booking information necessary to facilitate services between parties.
• Legal & safety: to comply with law, enforce policies, or protect rights, safety, and property.
• Business transfers: in connection with a merger, sale, or reorganization.

We do not share, sell, or transfer your personal or mobile information with third parties for their own marketing or promotional purposes.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and analyze traffic. You can adjust browser settings to refuse cookies; some features may not function properly if you do.

6. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

7. Security

We implement technical and organizational measures designed to protect information (e.g., encryption in transit, access controls). No system is 100% secure; you share information at your own risk.

8. International Transfers

We may transfer, store, and process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.

9. Your Rights

• EEA/UK: access, rectify, erase, restrict, port, and object to processing; withdraw consent where applicable.
• California (CCPA/CPRA): request to know, delete, correct, or limit use/disclosure of personal information; non-discrimination for exercising rights.

Submit requests to support@pawpeers.com. We may ask for verification information.

10. Children

The Service is not directed to children under 13 (or other applicable age of digital consent). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to request deletion.

11. Data Deletion & Account Closure

You can request deletion of your account and personal information by emailing support@pawpeers.com from the email associated with your account. We will honor requests as required by law and will inform you when deletion is complete or explain why certain data must be retained (e.g., fraud prevention, financial record-keeping).

12. Third-Party Links & Social Logins

The Service may contain links to third-party sites and offer social login options (e.g., Facebook Login). Your use of third-party services is governed by their privacy policies, not ours.

13. Changes to this Policy

We may update this Privacy Policy. The latest version will be posted at pawpeer.io/privacy with the “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.